FAQs
Find quick answers about shopping Benton & Vale by Kroger, placing an order, delivery support, returns, refunds, and contacting Customer Service.
About Benton & Vale by Kroger
What is Benton & Vale by Kroger?
Benton & Vale by Kroger is an online retail platform built around Kroger's grocery experience: fresh-first product discovery, trusted brands, a visible cart, simple checkout, and delivery-ready ordering for busy households.
What kinds of products can I shop?
The storefront highlights everyday grocery and household needs, including produce, proteins, bakery, pantry, beverages, frozen items, personal care, baby, pet, home, health, seasonal, and occasion-ready products. Assortment may change based on availability, location, product details, and fulfillment limits.
How is this connected to Kroger?
Benton & Vale is shaped by Kroger's focus on fresh food, value, convenience, and customer care. The experience is designed to bring Kroger-style shopping into a focused digital destination with fresh standards, trusted brands, and support for post-purchase questions.
Shopping and Checkout
How do I place an order?
Browse products, review item details and quantities, add eligible products to your cart, then complete checkout with your delivery address, email, phone number, and payment information. Orders are processed after checkout validation and payment authorization are complete.
Why do you ask for my email and phone number?
Your checkout contact information helps the team review the order, send important service updates, support delivery questions, and verify requests after purchase. Please use contact details you can monitor until the order is complete.
Can I use coupons, promotions, or Kroger savings?
Any available coupons, discounts, loyalty benefits, or membership offers should be reviewed before submitting payment. Availability can vary by product, location, order type, offer rules, account eligibility, and checkout support.
Does Kroger Boost apply?
Kroger Boost and related loyalty benefits are governed by Kroger's current eligibility rules, location limits, account requirements, and offer terms. If a free-delivery, points, or membership benefit is available for your order, review the displayed checkout benefit before relying on it.
Delivery and Order Updates
How does delivery work?
Eligible products are ordered online and delivered to the address provided at checkout when delivery is available. Delivery availability, timing, fees, and product assortment may vary by address, inventory, order volume, service partner, weather, traffic, and operational capacity.
Can I choose a delivery window?
When scheduled or later delivery is available, choose from the options shown before checkout. Same-day, next-day, fastest-available, or scheduled timing may be offered only where supported, and delivery times are estimates rather than guarantees.
Will I receive updates after placing an order?
Delivery or order updates may be sent through the email address or phone number used at checkout. Monitor those channels after ordering, especially if the team needs to share timing changes, substitution details, or support questions.
Are all items eligible for delivery?
No. Some products may be unavailable for delivery because of inventory, temperature control, product type, legal restrictions, age verification, address limits, service provider rules, or other fulfillment requirements.
What happens if an item is unavailable?
If an item becomes unavailable, the order may be updated, the item may be removed, or a reasonable substitution may be offered when supported by the order flow. Substitutions can affect brand, size, price, promotion eligibility, and final order total.
Pricing and Payment
Is the checkout total final?
The amount shown during checkout may be an estimate. Final totals can change because of weighted fresh items, substitutions, unavailable products, taxes, government fees, bag fees, coupons, promotions, service fees, delivery fees, or other adjustments shown on the final receipt.
What payment methods are accepted?
Complete payment through the checkout flow using the payment methods displayed at the time of purchase. If a payment method is not shown or cannot be authorized, it may not be available for that order.
Can I change or cancel an order after checkout?
Contact support as soon as possible if you need to change the delivery address, item selection, timing, or cancellation request. Changes can only be reviewed before the order has moved too far into preparation, delivery handoff, or fulfillment.
Returns, Refunds, and Support
How do I track my order?
Use the Order Tracking page with your order number and the email address or phone number used at checkout. If tracking details do not match, contact support with the order number and checkout contact information.
What should I do if something is missing, late, damaged, or incorrect?
Contact Customer Service promptly through the Contact Us page. Include your order number, contact information, delivery address, product names, photos when relevant, and a clear description of the issue so the team can review the order.
How do returns and refunds work?
Return and refund requests are reviewed based on order status, product condition, proof of purchase, applicable policy, and the details provided with the request. Wrong, damaged, unacceptable, missing, or incomplete items should be reported as soon as possible.
How do I contact Customer Service?
Use the Contact Us page to send a support request. The form asks for your name, email, optional phone number, optional subject, and message. For order-related questions, include enough detail for the team to find and review the order.